Customer care

Refund policy

Last updated: June 24, 2026

CAB is operated by Cab technology HK Limited.

Digital report orders

CAB sells digital BaZi self-discovery reports and personalized readings. Because each report may be prepared from customer-provided birth details, completed and delivered reports are generally non-refundable.

Before delivery

If you contact us before report preparation has started, we may cancel the order and issue a refund to the original payment method.

Incorrect information

Customers are responsible for providing accurate birth date, birth time, birthplace, and contact information. If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the report before delivery.

Delivery problems

If you paid but did not receive your digital report within the stated delivery window, contact us at tong.xun@vip.163.com.